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Corrections and updates

When you spot a bonus offer, payout figure or game detail that has changed, tell us and we will check it against the operator’s own published terms. Corrections go through a quick verification pass before they replace what is currently on the page, so a report is not published as-is. Outdated information that no longer matches the live site is marked for review and, where the change is clear, amended without delay.

What our team can help with

Questions about how we score a casino, why a review reads the way it does, or whether a particular game appears in our testing notes belong with us. If you have evidence that a listed term, wagering rule or payment method is wrong, that also lands on our desk. We answer each message in turn and treat reports of errors as a priority.

Account and payment issues

Problems with logging in, verifying your identity, making a deposit or requesting a withdrawal sit outside our reach. We do not run the casino, hold your funds or see your account records, so we cannot resolve those cases from here. They need to go to Novibet’s own support team, which has access to your player profile and the transaction history behind the issue. Chasing us about a blocked withdrawal or a missing bonus only adds a step before you reach the people who can actually act on it.

For the same reason, do not send us sensitive account details, passwords or payment-card information through this contact page. Keep that correspondence with the operator, where it is protected by their own data-handling procedures.

Responsible gambling and age checks

If you need help with self-exclusion, deposit limits or time-out tools, raise that directly with Novibet, since those controls are applied to your account on their side. Questions about the minimum age for play in your market are also best answered by the operator, as they enforce the requirement at registration. We will not advise on how to bypass any age or self-exclusion measure, and we flag such requests to the appropriate channel rather than engaging with them.